Terms of Service

EFFECTIVE DATE: JUNE 2026

OVERVIEW

This website is operated by Vessel Collective, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Vessel Collective, LLC. Vessel Collective, LLC offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

HEALTH AND DIETARY SUPPLEMENT DISCLAIMER

The products and claims made about specific products on or through this Site have not been evaluated by the United States Food and Drug Administration (FDA) and are not approved to diagnose, treat, cure, or prevent disease. The information provided on this Site is for informational purposes only and is not intended as a substitute for advice from your physician or other healthcare professional. You should consult with a healthcare professional before starting any diet, exercise, or supplementation program, or before taking any medication.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least 18 years of age, possess the full legal authority to enter into this agreement, and give us your express consent to allow any of your minor dependents to use this site. Our products are intended strictly for use and purchase by individuals aged 18 and older.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. You must not interfere or tamper with the functioning of the Site, nor may you attempt to gain access to information or control of the Site not specifically granted to you.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time and in our sole discretion. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Please note that if you are accessing the Site via a mobile device, standard data or messaging fees may be incurred from your carrier. Check with your mobile service provider for details.

SECTION 5 - PRODUCTS OR SERVICES, THE LOVESTACK GUARANTEE, AND RISK OF LOSS

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our official Return Policy.

The LoveStack 60-Day Guarantee: As prominently displayed on our platform, we provide a sixty (60) day satisfaction guarantee on your trial of LoveStack (defined structurally as one outer bag containing six inner bags). If you are not completely satisfied with your purchase for any reason, you may email support@myvessel.co within sixty (60) days of purchase for a refund. This guarantee applies strictly to a customer's initial trial of a single LoveStack unit. If a customer purchases a multi-pack bundle or volume tier, the single opened outer trial bag is covered by the guarantee; however, all remaining unused LoveStack outer bags within the transaction must be physically returned to our warehouse in pristine, factory-sealed, unopened condition to qualify for a complete transaction refund. Unreturned bulk units do not qualify for a satisfaction refund once the transaction window clears.

Standard Unopened Inventory: For standard duplicate or non-guarantee returns, items must be routed to our warehouse within thirty (30) days of purchase. The main LoveStack outer bag must be completely unopened, factory-sealed, and in undamaged condition. Original shipping charges are non-refundable.

Shipping & Risk of Loss: All product purchases are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our successful delivery of the goods to the designated shipping carrier. Vessel Collective, LLC is not responsible or liable for packages stolen, lost, or misplaced after the carrier logs the tracking status as "Delivered" or "Proximately Delivered" to your destination address.

SECTION 6 - ACCURACY OF BILLING, ACCOUNT INFO, & ORDER REJECTION

Any order placed by you on our Site is an offer to buy under these Terms. All orders must be explicitly accepted by us or we will not be obligated to sell the products or services to you. We reserve the right to decline, limit, or cancel any order placed with us at our sole discretion at any point in the transaction framework, even after we send you an initial confirmation email containing your order number and billing/fulfillment details.

These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS, PARTNER OFFERS, & AFFILIATES

Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

From time to time, we may make available promotional, referral, affiliate, or co-branded offers in collaboration with third-party partners, including discount codes specific to a partner (each, a “Partner Offer”). If you use a partner-specific code or otherwise participate in a Partner Offer, you acknowledge and agree that we will share certain customer and order information with the applicable partner as reasonably necessary to administer the offer (including, identifiers such as name and email, and commercial transaction information such as order value and subscription status) under their respective privacy policies, and your utilization of such code constitutes your explicit direction and authorization for us to disclose your information to the applicable partner.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

You acknowledge that you are responsible for any material you may submit via the Site or otherwise to Vessel Collective, LLC, including the legality, reliability, appropriateness, originality and copyright of any such material. You may not upload to, distribute or otherwise publish through the Site any content that: (a) is confidential, false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy, infringing on intellectual property rights, or otherwise objectionable; or (b) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law.

If you submit material or comments via any means to us, unless we indicate otherwise, you grant Vessel Collective, LLC and its affiliates an unrestricted, non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media. You further agree that Vessel Collective, LLC is free to use any creative ideas, suggestions, proposals, plans, concepts, and know-how (collectively, “Comments”) that you provide to us gratuitously, without restriction, compensation, or confidentiality obligations.

We may, but have no obligation to, monitor, edit or remove any Comment that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed securely by our Privacy Policy. To view our exact data collection, tracking, and handling protocols, please review our comprehensive Privacy Policy page linked globally in our website footer.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  • (a) for any unlawful purpose;
  • (b) to solicit others to perform or participate in any unlawful acts;
  • (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  • (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  • (f) to submit false or misleading information;
  • (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
  • (h) to collect or track the personal information of others;
  • (i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
  • (j) for any obscene or immoral purpose; or
  • (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Vessel Collective, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service. In no case shall Vessel Collective, LLC be liable for any recommendations, health claims, statements, or any other general advice or wellness information provided on the site or through other communication frameworks.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THE PURCHASE OF OUR PRODUCTS IS STRICTLY LIMITED TO THE ACTUAL DOLLAR AMOUNT YOU PAID TO VESSEL COLLECTIVE LLC FOR THE TRANSACTION GIVING RISE TO THE LIABILITY. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Vessel Collective, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

This includes, without limitation, any claim or liability under the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, et seq., or similar state and federal telecommunications laws resulting from us attempting to contact you at an invalid, mismatched, or incorrect mobile phone number that you manually provided to us.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW, JURISDICTION, & ARBITRATION WAIVER

These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by, and construed in accordance with, the laws of the State of Texas, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms must be brought exclusively in the state or federal courts located in Austin, Travis County, Texas, and you hereby consent to the personal jurisdiction and venue therein.

MANDATORY BINDING ARBITRATION & CLASS ACTION WAIVER: You and Vessel Collective, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, our products, or your use of the Site will be settled exclusively by binding, individual arbitration, rather than in a court of law. YOU AGREE THAT YOU AND VESSEL MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

SECTION 19 - AUTOMATIC RENEWAL & SUBSCRIPTION COMPLIANCE

If you purchase any product on an automatically recurring subscription basis ("Subscribe & Save"), your subscription will automatically renew at the frequency interval selected at the time of checkout (e.g., monthly). Your designated payment method on file will be automatically billed the then-current renewal price at each interval until you cancel.

In full compliance with state and federal automatic renewal laws, you may cancel your subscription at any time without penalty by logging into your active customer account portal or by emailing our support desk directly at support@myvessel.co. Cancellation requests must be submitted and processed prior to your next scheduled billing date to avoid being charged for the next upcoming shipment cycle.

SECTION 20 - INTELLECTUAL PROPERTY RIGHTS

The content of our Service, including, without limitation, texts, marks, logos, slogans, graphics, photographs, product renderings, layout, designs, and software are the exclusive property of and owned by Vessel Collective, LLC or our licensed providers and are protected by copyright, trademarks, patents, and intellectual property frameworks. Except as authorized in writing, nothing contained on our Site shall be interpreted as granting you a license or right to use, copy, reproduce, display, redistribute, or create derivative works based on any internal brand components.

SECTION 21 - CLAIMS OF COPYRIGHT INFRINGEMENT (DMCA Safe Harbor)

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials available on our Site infringe your copyright, you (or your agent) may send to us a written notice requesting that we remove such material or block access to it. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA.

Notices sent under this Section must be directed to our designated agent via mail or email:
VESSEL Collective LLC
Attn: Legal/DMCA Agent
8309 Edgemoor Place, Austin, TX, 78749
Or email to: support@myvessel.co

SECTION 22 - ELECTRONIC COMMUNICATIONS

We may communicate with you by email or by posting relevant notifications across this Site. You understand and agree that all agreements, notices, disclosures, invoices, and other legal communications that we provide to you electronically satisfy any statutory requirement that such communications be executed formally in writing.

SECTION 23 - VESSEL MOBILE MESSAGING & TEXTING PROGRAM TERMS

The Vessel Collective, LLC mobile message program (the "Program") is governed by these Mobile Terms of Service. By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in Section 18.

User Opt-In: The Program allows users to receive SMS/MMS mobile text messages by affirmatively opting into the Program, such as through online or checkout-based enrollment forms. By consenting to our text messaging Program, you agree to receive recurring automated marketing, transactional, and reminder text messages from and on behalf of Vessel Collective, LLC through your wireless provider to the mobile number you provided. Consent is not a condition of any purchase. Text messages may be sent using an automatic telephone dialing system or other advanced messaging technology.

User Opt-Out: You may opt-out of the text Program at any time. Reply with the single keyword command STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message to opt out. You will receive a one-time opt-out confirmation text message, and no further messages will be deployed to your device unless initiated by you. We will also honor any other reasonable method of opting out that clearly expresses your request to stop receiving messages.

Cost and Frequency: Message and data rates may apply. We do not charge for the Program, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies based on customer interaction and intent.

State-Specific Text Messaging Terms:

  • Florida: We endeavor to comply fully with the Florida Telemarketing Act and the Florida Do Not Call Act. You agree that we may assume you are a Florida resident if your shipping address is located in Florida or your phone area code is a Florida area code. Mobile messages sent by us in direct response to mobile actions initiated by you (including keywords, opt-ins, help, or stop requests) shall not constitute an unsolicited "telephonic sales call" under Florida Statutes Section 501.
  • Washington: We endeavor to comply with commercial telephone solicitation requirements pursuant to the Revised Code of Washington (RCW) Section 80.36.390 for all users operating with a Washington area code.
  • Oklahoma: We endeavor to comply with the Oklahoma Telephone Solicitation Act. You agree that messages sent in automated response to user-initiated triggers do not constitute an unsolicited commercial solicitation under Oklahoma Statutes Title 15.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us directly at support@myvessel.co.